Shipping Policy

Overview

At Shalimar Carpets, we understand that your luxury carpet is a significant investment. We take great care in packaging and shipping each piece to ensure it arrives at your home in perfect condition. This policy outlines our shipping methods, delivery times, and what you can expect when ordering from us.

Free Shipping

We offer free shipping on all orders across India. There are no minimum order requirements, and shipping costs are included in your purchase price.

This applies to all products in our collection, regardless of size or weight.

Delivery Partner

We partner with Gati Courier Services, one of India's most trusted logistics providers, to ensure safe and timely delivery of your carpet. Gati has extensive experience in handling delicate and high-value items.

Once your order is shipped, you will receive a tracking number via email and SMS, allowing you to monitor your delivery in real-time.

Delivery Times

Delivery times vary based on your location:

• Metro Cities:5-7 business days from order confirmation
• Tier 2 Cities:7-10 business days from order confirmation
• Other Locations:10-14 business days from order confirmation
• Custom Orders:Additional 2-4 weeks depending on customization

These are estimated delivery times. Actual delivery may vary due to unforeseen circumstances such as extreme weather, natural disasters, or logistical challenges. We will keep you informed of any delays.

Order Processing Time

Orders are processed within 1-2 business days of receiving payment confirmation. During peak seasons (Diwali, wedding season, etc.), processing may take up to 3 business days.

You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking details once your carpet has been dispatched.

Packaging

Each carpet is carefully prepared for shipping:

• Carpets are professionally rolled to prevent creasing
• Wrapped in protective plastic sheeting to guard against moisture
• Enclosed in premium kraft paper or fabric wrap
• Placed in sturdy cardboard boxes or custom wooden crates for larger pieces
• Sealed with tamper-evident tape
• Labeled with "Fragile" and "This Side Up" markings

Our packaging is designed to protect your carpet from damage during transit while being environmentally responsible. We use recyclable materials wherever possible.

Order Tracking

Once your order ships, you'll receive:

• A shipping confirmation email with your tracking number
• SMS updates at key delivery milestones
• Access to real-time tracking through Gati's website
• Delivery appointment confirmation call from the courier

Delivery Process

On the day of delivery:

• The courier will contact you to confirm the delivery time
• Someone must be present to receive the delivery
• Please inspect the package for any visible damage before accepting
• Sign the delivery receipt only after inspection
• If you notice damage, note it on the delivery receipt and contact us immediately

Important: We recommend unrolling and inspecting your carpet within 48 hours of delivery. If there are any issues, contact us immediately so we can assist you.

Delivery Restrictions

Currently, we ship only within India. We do not ship to:

• PO Box addresses
• Military APO/FPO addresses
• International destinations (coming soon)

For remote or hard-to-reach locations, additional delivery time may be required. Please contact us before ordering if you're unsure about delivery to your area.

Damaged or Lost Shipments

While rare, if your carpet arrives damaged or your shipment is lost in transit:

• Contact us within 48 hours of delivery (or expected delivery date for lost items)
• Provide photos of any damage, including the packaging
• Do not discard the packaging until the claim is resolved
• We will file a claim with the courier and arrange for a replacement or refund

All shipments are fully insured, and we will work swiftly to resolve any issues.

Signature Required

Due to the high value of our products, all deliveries require an adult signature (18+ years). The courier will not leave the package unattended. If you're unavailable, the courier will attempt redelivery or you can arrange to pick up from the local courier facility.