Return Policy

Our Commitment to You

At Shalimar Carpets, we want you to be completely satisfied with your purchase. We understand that choosing a luxury carpet is a significant decision, and we stand behind the quality of every piece we sell. If for any reason you're not happy with your carpet, we offer a comprehensive 30-day return policy.

30-Day Return Window

You have 30 days from the date of delivery to return your carpet for a full refund or exchange. This gives you ample time to:

• Unroll and inspect your carpet
• Place it in your intended space to assess size and color
• Ensure it meets your expectations
• Consult with family members or interior designers

Return Eligibility

To be eligible for a return, your carpet must meet the following conditions:

• Unused and in original condition: The carpet must not show signs of use, wear, or staining
• Original packaging: All original packaging materials, tags, and documentation must be included
• No odors: The carpet must be free from smoke, pet odors, or other smells
• No alterations: Custom sizing, trimming, or modifications void the return policy
• Proof of purchase: You must provide your original order number and receipt

Note: We recommend placing your new carpet over an existing rug or protective covering during the evaluation period to keep it in pristine condition.

How to Initiate a Return

Returning your carpet is simple:

Return Shipping Costs

Return shipping costs depend on the reason for return:

• Defective/Damaged:We cover all return shipping costs
• Wrong Item Sent:We cover all return shipping costs
• Change of Mind:Customer responsible for return shipping (₹500-₹2000 depending on size and location)
• Color/Size Preference:Customer responsible for return shipping

Refund Process

Once your return is received and inspected:

• You'll receive an email confirmation that we've received your return
• Our quality team will inspect the carpet (1-2 business days)
• If approved, your refund will be processed to your original payment method
• Refunds typically appear in your account within 5-7 business days
• For debit card payments, processing may take up to 10 business days

Note: The original shipping cost (if any was charged) is non-refundable unless the return is due to our error.

Exchanges

We're happy to exchange your carpet for:

• A different size (subject to availability)
• A different color or pattern from the same collection
• A completely different carpet of equal or greater value

For exchanges, we'll ship your replacement as soon as we receive and process your return. If there's a price difference, we'll either refund the difference or send you a payment link for the additional amount.

Non-Returnable Items

The following items cannot be returned:

• Custom-sized or custom-designed carpets
• Carpets with special dyeing or personalization
• Items marked as "Final Sale" or "Clearance"
• Carpets purchased more than 30 days ago
• Used or soiled carpets
• Items without original packaging or tags

Damaged or Defective Items

If your carpet arrives damaged or has a manufacturing defect:

• Contact us immediately (within 48 hours of delivery)
• Take photos of the damage, including packaging
• Do not discard the packaging until the issue is resolved
• We'll arrange for a free return pickup and send a replacement or process a full refund

All our carpets are thoroughly inspected before shipping. Manufacturing defects are extremely rare but if they occur, we'll make it right immediately.

Quality Guarantee

Beyond our 30-day return policy, all our carpets come with a 1-year warranty against manufacturing defects. This covers issues such as unraveling, excessive shedding, color bleeding, or structural problems under normal use. This warranty is in addition to your return rights and demonstrates our confidence in the quality of our products.